Accommodation & Check-in
  • What time is check-in and check-out?
    Check-in is from 2:00pm and check-out is at 12:00pm.
  • Do you offer early check-in or late check-out?
    Yes, subject to availability. Early check-in and late check-out may attract extra charges.
  • Is breakfast included in the room rate?
    Yes. All room stays include breakfast, Wi-Fi, gym, swimming, long tennis, airport pick-up and drop-off.
  • Do you allow day-use bookings?
    Yes, day-use is available at GHS 945. It excludes breakfast.
  • How many rooms are available at the hotel?
    We have 130 rooms, including standard rooms, deluxe rooms, suites, chalets, and penthouses.
Services & Amenities
  • Is airport shuttle service free?
    Yes. Complimentary pick-up and drop-off is available upon request or walk-in.
  • Is there a gym and how much does it cost?
    Yes. It’s free for in-house guests. Walk-ins pay a fee or register for membership.
  • Can walk-in guests use the swimming pool?
    Yes, from 9:00am to 6:00pm. Usage is for a fee.
  • What time does the gym open?
    The gym operates 6:00am to 8:00pm daily. In-house guests may access it at any time.
  • Is the tennis court free?
    Yes, for in-house guests. Walk-ins pay a fee. Coaching can be arranged separately.
Spa, Salon & Wellness
  • What are the SPA and Salon operating hours?
    Open daily. SPA: 9:00am – 8:00pm, Salon: 9:00am – 6:00pm.
  • Are SPA and Salon services included in the room rate?
    No. All SPA and Salon services are charged separately.
  • Do I need an appointment for the SPA?
    Walk-ins are welcome, but appointments are recommended.
Business Centre & Guest Support
  • What services does the Business Centre offer?
    Typing, printing, photocopying — all for a fee. Available to both in-house and walk-in guests.
  • Do you offer wake-up calls?
    Yes. Guests can request at any time, and reception will call your room manually.
Hotel Services & Policies
  • Are smoking rooms available?
    Yes. We offer 5 smoking standard rooms upon request.
  • Do you have family accommodation options?
    Yes. Our Family Chalets include 2 bedrooms, a living room, and a balcony.
  • Are children allowed in the pool?
    Yes. We have a dedicated kids' pool open daily from 9:00am to 6:00pm.
  • How long does check-in take?
    Walk-ins take 10–15 mins; reserved guests 3–5 mins, depending on payment type.
  • Do you offer special corporate or group rates?
    Yes. Discounted corporate rates are available for companies and long stays.
Food & Beverage Department
Dining & F&B Outlets
  • What time does breakfast start and end?
    Breakfast is served daily from 6:30am to 10:30am.
  • Are walk-in guests allowed for meals?
    Yes. Our Family Chalets include 2 bedrooms, a living room, and a balcony.
  • What is the cost for breakfast, lunch, and dinner?
    Breakfast: GHS 300, Lunch: GHS 350, Dinner: GHS 350 per person.
  • What are the themed buffet nights and their rates?
    o Friday: Chinese Night – GHS 350
    o Saturday: Seafood Night – GHS 350
    o Sunday: Brunch – GHS 400
  • Are children charged the same as adults?
    No. Children 6–12 years get 50% off, and children under 6 eat for free.
  • Is room service available 24/7?
    Yes, room service operates 24/7 for all 130 rooms.
  • What is the service style in the restaurants?
    Self-service buffet with live cooking stations and QR code à la carte menu.
  • Which outlet operates 24/7?
    The Ocean View Bar and Room Service are open 24/7.
  • What are the opening hours for Canoe Restaurant?
    Canoe Bar/Restaurant is open from 10:00am to 11:00pm daily.
FOOD AND BEVERAGE DEPARTMENT
Events & Banquets
  • How many conference rooms do you have?
    We have 4 conference rooms and 1 banquet hall.
  • How many guests can the Banquet Hall accommodate?
    Ankobra Hall can host 200–350 guests banquet-style.
  • What is the seating capacity of the conference rooms?
    Our conference rooms are ideal for small and larger groups and can seat from 15 – 600 guest, depending on the room set up.
  • Are outdoor event spaces available?
    Yes. Pool Deck, Pergola, Kids Lawn, and Canoe Terrace are available for outdoor events.
  • Is virtual conferencing available?
    Yes. Virtual conference options are offered upon request.
  • Can I book an event outside normal hours?
    Yes. Event hours are flexible and can be arranged early morning or late night.
  • What layout styles do your meeting spaces support?
    We offer Theater, U-Shape, Classroom, Banquet, Cabaret, Cocktail, and custom setups.
  • What is the capacity of Canoe Terrace for events?
    100–120 guests seated banquet style.
FOOD AND BEVERAGE DEPARTMENT
Dining & Events
  • Can I reserve a table for themed buffet nights?
    Yes. Reservations are encouraged, especially for themed nights and brunch.
  • Do prices change during holidays or special occasions?
    Yes. Rates may increase closer to holidays or special events.
  • Is there live entertainment during themed nights?
    Yes. Live Band is often featured on Fridays, Saturdays, and Sundays.
  • Is private dining available for small groups?
    Yes. Private dining arrangements can be made upon request at select venues.
  • Do you cater for dietary restrictions or allergies?
    Yes. Our chefs can accommodate dietary needs with advance notice.
  • Is Wi-Fi available at all Food & Beverage outlets and event venues?
    Yes. Complimentary Wi-Fi is available across all outlets and event spaces.
  • Can I host a birthday, wedding, or private event at the hotel?
    Absolutely! We host birthdays, weddings, receptions, and other private events — indoor or outdoor.
Housekeeping & Cleaning Services
  • What time are guestrooms cleaned?
    Cleaning is done once daily between 9:00am and 4:00pm.
  • Can I request my room to be tidied again after cleaning?
    Yes, tidying up can be done upon request, even after the room is cleaned.
  • Do you offer turndown service?
    Yes, turndown service is provided for Suites and Penthouses between 6:00pm and 8:00pm.
  • Can I get an iron and ironing board in my room?
    Yes, irons and ironing boards are available on request 24/7.
  • Are bathrobes and slippers provided?
    Yes, bathrobes and bedroom slippers are available on request.
  • Are extra bathroom items available?
    Yes, comb and shoeshine kits are provided on request in Standard and Chalet rooms.
  • Do you provide extra mattress in the rooms?
    Yes we do, upon request and may attract a fee
Laundry & Pressing
  • Do you offer laundry services?
    Yes, laundry services include washing, pressing, and dry cleaning.
  • How long does laundry take?
    Normal service is overnight, and express service is available the same day.
  • Can I request pressing only?
    Yes, we offer a pressing-only option for your garments.
  • How do I request laundry service?
    You may contact housekeeping or the front desk to arrange pickup and service.
In-Room Guest Comfort
  • What amenities are available for personal grooming?
    Comb and shoeshine kits are available on request in select rooms.
  • Is daily room cleaning optional?
    Cleaning is standard once daily, but guests may opt out or customize their preference.
  • Do you provide baby cots or cribs?
    Cribs or baby cots are available on request, subject to availability.
  • How do I schedule room cleaning or special requests?
    Simply contact Housekeeping or the Front Desk to make any special arrangements.

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